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Services Details
Network
Operations Center (NOC)
Our global compliance service partner – eProtect 360
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Network Services
What we do?
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- Continuously monitoring a wide variety of information and network systems that include communications circuits, cloud resources, LAN/WAN systems, routers, switches, firewalls and VoIP systems and application delivery.
- Providing timely response to all incidents, outages and performance issues.
- Categorizing issues for escalation to appropriate technical teams.
- Recognizing, identifying and prioritizing incidents in accordance with customer business requirements, organizational policies and operational impact.
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- Collecting and reviewing performance reports for various systems, and reporting trends in performance to senior technical personnel to help them predict future issues or outages.
- Documenting all actions in accordance with standard company policies and procedures.
- Notifying customer and third-party service providers of issues, outages and remediation status.
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- Working with internal and external technical and service teams to create and/or update knowledge base articles.
- Performing basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.).
- Supporting multiple technical teams in 24x7 operational environments with high uptime requirements. Working with internal and external technical and service teams to create and/or update knowledge base articles Varied shift schedules may include day or evening hours.
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