Network Services

What we do?

Continuously monitoring a wide variety of information and network systems that include communications circuits, cloud resources, LAN/WAN systems, routers, switches, firewalls and VoIP systems and application delivery.
Providing timely response to all incidents, outages and performance issues.
Categorizing issues for escalation to appropriate technical teams.
Recognizing, identifying and prioritizing incidents in accordance with customer business requirements, organizational policies and operational impact.

Collecting and reviewing performance reports for various systems, and reporting trends in performance to senior technical personnel to help them predict future issues or outages.
Documenting all actions in accordance with standard company policies and procedures.
Notifying customer and third-party service providers of issues, outages and remediation status.

Working with internal and external technical and service teams to create and/or update knowledge base articles.
Performing basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.).
Supporting multiple technical teams in 24x7 operational environments with high uptime requirements. Working with internal and external technical and service teams to create and/or update knowledge base articles Varied shift schedules may include day or evening hours.

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